Frequently Asked Questions
How can I pay for my order?
Debit or Credit card *online or over the phone
Bank Transfer
Paypal
Credit Account (Subject to credit checks and approved trade account)
Cash in store
Are there any setup charges?
Yes, a setup charge is a one off fee in order to digitise your design ready for embroidery Currently £10.00 + vat per design – the logo would then remain on our system for any future use, unless the logo was to be changed or altered
What format do you accept for my artwork?
To ensure your logo is of the highest quality we require an EPS, PDF or AI File.
Our design team will review the artwork and advise if an additional redraw is required.
For printed logo’s ideally, the image should be created at 300 dpi.
The general rule is that if your image appears pixelated or blurry as you view it on the screen, then it will be the same, or slightly worse, once printed
Check out our Artwork Guidelines. Your artwork must be approved before any production can be carried out. We are not responsible for errors once permission for production has been given
What size will my design be?
Design sizes are specified by their width, with the height set proportionally to the width.
Depending on the item that the logo is to be placed on, there sometimes can be restrictions – Zip pockets, Thick Seems and we would advise if there was any issues or amendments required.
Check out our Artwork Guidelines for further information.
How can I cancel an order?
You can ring our customer service team a call on 0191 2595515 or email us at shop@globalworkwear.co quoting your customer order number
What is your lead time for customised orders?
We aim to have your order dispatched by the initial date provided on your order confirmation. For customised orders with a new logo, we will require your approval before we proceed with production.
Our artwork team will send over an initial proof, Any delay in approval or amendments may change your estimated dispatch date
How to care for your new Customised items?
To keep your items looking good wash after wash, we recommend you follow the manufacturers wash care instructions on the inside label.
Here are also a few suggestions
- Wash at 30°
- Do not bleach
- Wash with similar textured garments
- Do not tumble dry
- Do not dry clean. Chemicals used in dry cleaning can damage the print on your garment
- Note, with embroidered customisation, ring marks are a normal part of production. Whilst we endeavour to remove them, please note they come out in the first wash
Can you customise garments I provide myself?
Yes, we can print or embroider onto your own garments – they would need to checked and approved for suitability and the buyer would take full responsibility for any errors.
Returns – for personalised Items
In the unlikely circumstance that you aren’t completely satisfied with your garments, please contact us on 0191 2595515 or shop@globalworkwear.co referencing your order number and we will do our best to rectify the situation.
If the garments are personalised, we cannot accept returns unless we have made a mistake or the garments are faulty. In order to return any faulty goods we would need to issue a returns number.
I received my order but there is white material behind the embroidered design, what is this?
This is part of the embroidery process and is a backing used to stabilise the item during production, it will usually soften down once washed
Not satisfied with your order?
We strive for 100% Customer Satisfaction however if you are not completely happy then please contact us so we can look into this for you.
We would rather be informed of an issue and have the opportunity to resolve, than not be aware and have a disgruntled customer.
In order for us to investigate any issues, we request you to provide us with any images of the areas you are unhappy with.
Please email: shop@globalworkwear.co
I'm satisfied and happy with my order, how can I leave a review?
We would love to hear any feedback you can provide. We strive on providing the high possible service and rely on repeat orders and recommendation’s.